Executive Summary

What was found

What it meant

What's next?

The Story...

Research

Magnifying Glass.

Trends

Keyboard and a mouse.

Persona

Name tag.

User Journey

Navigation to a destination.

Business Model

Business model canvas.

The Customer

Customer jobs to be done framework.

Value Chain

Value chain representation.

The Value Proposition

Product and service framework.

Frameworks Used

Delivered

User Testing

Notepad and pencil.